At Gemsole, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit gemsole.pk or make a purchase from us.
1. Information We Collect
A. Personal Information
We may collect the following details when you place an order or create an account:
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Details (processed securely through third-party payment gateways)
B. Automatically Collected Data
When you browse our website, we may collect:
- IP Address
- Device & Browser Information
- Pages viewed
- Session duration
- Cookies and tracking data
This helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order updates and shipping notifications
- Improve our website, products, and services
- Communicate promotions or new product updates (optional)
- Prevent fraudulent activity and ensure secure transactions
3. Sharing Your Information
We do not sell or trade your personal data to anyone.
We may only share your information with:
- Courier partners (for delivery)
- Payment processors (for secure payment handling)
- Analytics tools (Google Analytics, Facebook Pixel, etc.)
- Customer support tools if needed
All third-party partners follow strict data protection practices.
4. Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Improve browsing experience
- Analyze website traffic
- Provide personalized ads or retargeting
You can disable cookies through your browser settings at any time.
5. Data Protection & Security
We take strong measures to protect your personal information, including:
- Secure server encryption
- Limited access to authorized personnel only
- Regular website security checks
However, no online system is 100% secure, so absolute security cannot be guaranteed.
6. Your Rights
You have the right to:
- Request access to your personal data
- Correct inaccurate information
- Request deletion of your data (where applicable)
- Opt-out of promotional emails or marketing messages
To exercise your rights, contact us using the details below.
7. Children’s Privacy
Gemsole does not knowingly collect information from children under 13.
If you believe such data has been collected by mistake, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.
9. Contact Us
If you have any questions regarding this Privacy Policy, feel free to contact us:
Email: info@gemsole.pk